IT

IT

Technology is best when it brings people together.
Matt Mullenweg

IT

IT
IT tasks, including network and infrastructure management, IT support and helpdesk services, and cybersecurity, are crucial to the smooth operation and security of any business.

Customer Service

Customer Service 

Customer service tasks, including handling customer inquiries, processing orders, managing returns and refunds, and maintaining strong customer relationships, are the backbone of a positive customer experience.

Sales & Marketing

Sales & Marketing

Sales tasks, including strategic support, lead generation, sales outreach, networking, telesales, sales presentations, and reporting and analytics & Marketing tasks, including strategic support, market research, content creation, event planning, outbound campaigns.

Compliance & Legal

Compliance & Legal

Compliance and legal tasks, including regulatory compliance, managing contracts and agreements, and upholding corporate governance, are critical to the integrity and sustainability of any business.

Admin

Admin

Admin tasks, whether personal or business-related, form the foundation of an organized and efficient operation. When these tasks are handled well, they ensure that everything runs smoothly, deadlines are met, and important details don’t slip through the cracks. 

Purchasing & Stock

Purchasing & Stock

Procurement tasks, including supplier management and inventory management, are essential to ensuring that a business has the right resources at the right time, at the best possible cost. 

Finance

Finance

Finance tasks, including bookkeeping, financial reporting, accounts payable and receivable, and payroll, are the lifeblood of any business. 

HR

HR

HR tasks, including recruitment, employee onboarding and offboarding, benefits and compensation management, employee records management, training and development, and performance management, are vital to building and maintaining a strong workforce.

IT tasks, including network and infrastructure management, IT support and helpdesk services, and cybersecurity, are crucial to the smooth operation and security of any business. When these tasks are done well, they ensure that systems run efficiently, issues are quickly resolved, and sensitive data is protected from threats.  With a strong focus on IT, businesses can operate securely, adapt to technological changes, and maintain a competitive edge in an increasingly digital world.

**Noting that IT is a complex area, particularly in larger organisations and we are happy to discuss specific needs / requirements

The tasks we can do for you

Network and infrastructure management

Admin Support
Scheduling maintenance windows and notifying all relevant staff
Managing inventory or IT equipment and infrastructure components
Keeping detailed records of network configurations and topologies
Documenting and tracking network changes and updates
User Support & Communication
Commnicating network outages / maintenance schedules to all users
Preparing and distributing user guides and FAQs for network usage
Monitoring & Reporting
Generating regular reports on network usage, uptime and performance metrics
Compiling data from network monitoring tools for in depth analysis by IT staff
Supplier Support
Coordinating with suppliers for equipment purchases, repairs and maintenance
Tracking orders and deliveries of all IT equipment and related components
Managing contracts and service agreements with 3rd party providers
Compliance & Policy
Ensuring compliance with IT policies and regulatory requirements
Assisting with audits by preparing necessary documentation and reports
Access & Security Management
Managing user access permissions and network credentials
Assisting internal IT team with the implementation of network security protocols
Monitoring network security alerts and escalating issues to IT team
Backup and Recovery
Assisting in the scheduling and monitoring of network backups
Documenting backup procedures and recovery plans
Verifying the success of backup operations and reporting any issues
IT Project Coordination
Coordinating IT infrastructure projects and tracking progress
Scheduling project meetings and preparing agendas
Documenting project plans, milestones, and deliverables
Hardware Management
Keeping updated inventory of network hardware e.g. routers, switches, firewalls
Coordinating maintenance and upgrades for network hardwar
Assisting with the disposal or recycling of outdated equipment

IT support and
help desk

Ticket Management
Logging and tracking IT support tickets within a helpdesk system
Assigning tickets to appropriate internal IT staff
Monitoring ticket status and reporting on resolution times
User Support
Responding to basic IT support queries via email / chat
Providing first level troubleshooting for common technical / IT issues e.g. password resets
Escalating complex issues to higher level IT staff within agreed SLAs
System Access & Permissions
Managing user accounts and access permissions
Setting up new users accounts and ensuring proper accoess rights in line with business protocols
Deactivating accounts for leaving employees including revoking access to all systems / software
Documentation & Training Material
Creating / updating IT support documentation and guides
Creating / updating an FAQ document for common issues and solutions
Support - Software / Hardware / Network
Providing remote suppot for softare installations, updates and configurations where feasible
Corodinating the setup and configuration ofnew hardware e.g. computers, printers, peripherals
Coordinating repairs or replavements of faulty hardware
Guiding users through connecting to the network / VPN (using internally provided checklists)
Documenting any issues across all areas and escalating as appropriate
Training & Onboarding
Preparing / updating IT orientation materials for new hires
Supporting IT team with creation and update on ongoing training resources
Inventory Management
Maintining an inventory of IT equipment and supplies
Tracking the allocation and return of IT assets
Coordinating equipment orders and deliveries
Backup and Recovery
Assisting with the scheduling and monitoring of data backups
Ensuring backup processes are completed successfully
Coordinating data recovery efforts in the event of data loss
Supplier Support
Liaising with IT suppliers for support and maintenance services
Managing service contracts and warranties
Coordinating additional external suppot when necessary
Performance Reporting
Generating reports on help desk activities and performance metrics
Analysing support trends to identify recurring issues
Providing insights and recommndations for improving IT support services

Cybersecurity

Monitoring & Reporting
Monitoring security alerts and logs for unusual activities within given SLAs
Generating regular reports on security incidents and trends
Compliance & Policy
Maintaining up to date records of security policies and procedures
Assisting with audits by preparing necessary documentation
Ensuring adherence to regulatory requirements and industry standards
Third Party Risk Management
Coordinating security assessments of third-party vendors
Documenting and tracking third-party compliance with security requirements

Juggling Octopus
 HR. Personal Assistant. Customer Services. Sales & Marketing​. Finance. Legal. IT.

Reach out to us today and discover how we can help your business achieve its full potential.​

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