Customer Service

Customer Service

The customer is not always right, but they are always the customer.
Shep Hyken

Customer Service

Customer Service 

Customer service tasks, including handling customer inquiries, processing orders, managing returns and refunds, and maintaining strong customer relationships, are the backbone of a positive customer experience.

Sales & Marketing

Sales & Marketing

Sales tasks, including strategic support, lead generation, sales outreach, networking, telesales, sales presentations, and reporting and analytics & Marketing tasks, including strategic support, market research, content creation, event planning, outbound campaigns.

IT

IT
IT tasks, including network and infrastructure management, IT support and helpdesk services, and cybersecurity, are crucial to the smooth operation and security of any business.

Compliance & Legal

Compliance & Legal

Compliance and legal tasks, including regulatory compliance, managing contracts and agreements, and upholding corporate governance, are critical to the integrity and sustainability of any business.

Admin

Admin

Admin tasks, whether personal or business-related, form the foundation of an organized and efficient operation. When these tasks are handled well, they ensure that everything runs smoothly, deadlines are met, and important details don’t slip through the cracks. 

Purchasing & Stock

Purchasing & Stock

Procurement tasks, including supplier management and inventory management, are essential to ensuring that a business has the right resources at the right time, at the best possible cost. 

Finance

Finance

Finance tasks, including bookkeeping, financial reporting, accounts payable and receivable, and payroll, are the lifeblood of any business. 

HR

HR

HR tasks, including recruitment, employee onboarding and offboarding, benefits and compensation management, employee records management, training and development, and performance management, are vital to building and maintaining a strong workforce.

Customer service tasks, including handling customer inquiries, processing orders, managing returns and refunds, and maintaining strong customer relationships, are the backbone of a positive customer experience. When these tasks are done well, they not only ensure customer satisfaction but also build trust and loyalty, which are crucial for long-term business success.

The tasks we can do for you

Customer Enquires

General Enquiries
Responding to enquiries received by email, phone, live chat or social media within agreed SLAs
Escalating to internal team where required
Following up with customers to ensure that any query is answered appropriately
Providing updates at agreed intervals where queries can’t be immediately resolved
Recording all customer interactions in the CRM for completeness (where there is one within the business)
Logging all enquiries
Customer Complaints
Sending standard responses within required timeines
Escalating to internal team on all occasions
Logging all complaints irrespective of the channel through which they are received
Feedback
Encouraging customers to provide feedback on their experiences by reaching out for feedback
Following up if not received
Logging all feedback
Data Analysis
Analysing all customer interactions to identify trends and / or any recurring issues
Reporting findings to management to help improve products / services and customer satisfaction

Order Processing and Management

Order Entry & Management
Entering customer orders into the appropriate database / software accurately and efficiently
Ensuring all necessary order details are captured correctly
Sending order confirmations through appropriate channels (if not done automatically)
Confirming order details and delivery expectations to prevent any misunderstandings or delays
Invoicing & Payment
Entering customer orders into the appropriate database / software accurately and efficiently
Ensuring all necessary order details are captured correctly
Sending order confirmations through appropriate channels (if not done automatically)
Confirming order details and delivery expectations to prevent any misunderstandings or delays
Order Changes & Cancellations
Entering customer orders into the appropriate database / software accurately and efficiently
Ensuring all necessary order details are captured correctly
Sending order confirmations through appropriate channels (if not done automatically)
Confirming order details and delivery expectations to prevent any misunderstandings or delays
Communications
Entering customer orders into the appropriate database / software accurately and efficiently
Ensuring all necessary order details are captured correctly
Sending order confirmations through appropriate channels (if not done automatically)
Confirming order details and delivery expectations to prevent any misunderstandings or delays

Returns and refunds

Returns
Entering customer orders into the appropriate database / software accurately and efficiently
Ensuring all necessary order details are captured correctly
Sending order confirmations through appropriate channels (if not done automatically)
Confirming order details and delivery expectations to prevent any misunderstandings or delays
Refunds
Entering customer orders into the appropriate database / software accurately and efficiently
Ensuring all necessary order details are captured correctly
Sending order confirmations through appropriate channels (if not done automatically)
Confirming order details and delivery expectations to prevent any misunderstandings or delays
Reporting
Entering customer orders into the appropriate database / software accurately and efficiently
Ensuring all necessary order details are captured correctly
Sending order confirmations through appropriate channels (if not done automatically)
Confirming order details and delivery expectations to prevent any misunderstandings or delays
Feedback & Quality Improvement
Entering customer orders into the appropriate database / software accurately and efficiently
Ensuring all necessary order details are captured correctly
Sending order confirmations through appropriate channels (if not done automatically)
Confirming order details and delivery expectations to prevent any misunderstandings or delays

Customer Relationship Management

CRM Data Management
Entering customer orders into the appropriate database / software accurately and efficiently
Ensuring all necessary order details are captured correctly
Sending order confirmations through appropriate channels (if not done automatically)
Confirming order details and delivery expectations to prevent any misunderstandings or delays
Automation & Process Improvement
Entering customer orders into the appropriate database / software accurately and efficiently
Ensuring all necessary order details are captured correctly
Sending order confirmations through appropriate channels (if not done automatically)
Confirming order details and delivery expectations to prevent any misunderstandings or delays

Juggling Octopus
 HR. Personal Assistant. Customer Services. Sales & Marketing​. Finance. Legal. IT.

Reach out to us today and discover how we can help your business achieve its full potential.​

Contact Us

About Us

Just because you can do something, doesn’t mean you should!

Services

Help

Social Media

Facebook-f Twitter Linkedin-in
Scroll to Top